The client wished to understand more about the international managed service provider (MSP) market, including MSP challenges and risks facing MSP’s. Additionally, they wanted to explore the solutions MSPs provide to their customers.
We conducted an international quantitative survey of senior decision makers at MSP’s to understand how they are approaching key needs such as cyber security, Remote Monitoring and Management (RMM), Professional Services Automation (PSA) and Managed Detection and Response (MDR).
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The client used the research to create their “MSP Perspectives 2024” report to deepen their understanding of the MSP market, and to support their ongoing MSP program and marketing initiatives.
