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Service, manufacturing and supply chain decision makers
Explore the results based on the views of 500 service and supply chain leaders across Europe and the United States.
Key findings
95%
agree that they are expecting to have to trade-off between the cost of parts and providing a good value to their end customers
85%
find meeting aftermarket service customer expectations often or always challenging
24%
consider themselves to be using a ‘third generation’ agile SaaS solution built specifically for the supply chain in order to manage their spare parts inventory
