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Case studies
Unit4

State of the Digital Nation 2021

December 2021
Research parameters
Topic:
Digital transformation
Countries:
Canada, US, Sweden, UK, Belgium, Australia
No. of interviews:
600
Methodology:
Quantitative
Respondent profile:
IT and business decision makers involved in back office systems

Download the report here based on IT, HR, Finance and other decision makers in the public sector.

Examples of media coverage:
The state of the digital nation in the public sector
Open Access Government - 13 December 2021
Government & health bodies must embrace digital – and soon
Business Cloud - 05 July 2022
Public servants believe leadership is resistant to change
The Mandarin - 24 February 2022

Key findings

95%
of respondents say their organisation has a DX strategy, but only 29% consider it fully implemented
85%
agree that back office transformation that has occurred over the last two years has made their role easier
86%
agree that their staff don’t have the right skills or training to adapt to back office transformation
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