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IT Expense Management

April 2024
Research parameters
IT Expense Management
No. of interviews:
Respondent profile:
IT and Finance decision makers


Tangoe wanted to build upon previous campaigns we have run for them, while also delivering fresh angles, to help further establish their thought leadership position in the IT expense management field. The purpose of the research was to demonstrate the value of utilizing a managed ITEM solution instead of taking an in-house approach.

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We created a split respondent profile that would enable a robust comparison between organizations, opting for externally managed, hybrid. or fully in-house IT expense management solutions.

The results enabled us to shine light upon key areas (including average cost savings) for organizations where third-party specialists had been utilized for IT expense management.

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We presented the results in a concise summary of key findings through a visually engaging webchat session with Tangoe. During the webchat, we discussed essential data points and crafted the most compelling narrative and structure for the executive summary.

With Tangoe’s guidance, we wrote the report titled Faster Results at a Lower Cost: The True Value of an IT Expense Management Solution.

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Key findings

The average cost of taking a hybrid approach to IT expense management is around 5x more expensive than using a fully external solution
On average, respondents estimate 43% of their organization's IT expense management work is manual
have experienced IT service disruptions or disconnections due to late payments
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Research Manager
Account Manager