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NTT Data

Intelligent Banking in the age of AI

February 2025
Research parameters
Topic:
AI
Countries:
US, Mexico, Brazil, UK, Spain, Germany, Italy, India, China, Vietnam, Thailand, Singapore, Japan, Australia
No. of interviews:
810
Methodology:
Quantitative
Respondent profile:
Senior IT and business decision makers in the banking sector

Brief

NTT Data wanted to understand more about how GenAI is impacting payments, financial crime and wealth management in banking organisations. The results were to be primarily used to drive brand awareness at an industry tradeshow.

Solution

We designed and conducted an international quantitative study among IT and business senior decision makers in the banking sector. Respondents had to have an involvement in technological/digital decision making.

Outcome

NTT Data and their PR partners Resonance used the data to create their report “Intelligent banking in the age of AI”, to drive differentiation and create awareness of NTT Data’s range of solutions for the financial sector.

Read the report.

Key findings

96%
of banking organisations are already implementing GenAI at some level
71%
are increasing their IT budgets for GenAI
50%
measure GenAI success based on improved productivity
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Research Manager
Research Manager