The blueprint to an AI-led operating model

June 2025

Research parameters

Topic:

AI

Countries:

US, UK, France, Germany, Sweden, Singapore, Malaysia, Australia

No. of interviews:

550

Methodology:

Quantitative

Respondent profile:

IT and business decision makers

Brief

Looking to understand the impact a different style of operating model has on the success of a business, HCL reached out to us for help. The aim of the research was to explore how a product-aligned operating model interacts and can be beneficial across three key pillars: demolishing silos, tracking what matters, and building supportive systems.

Solution

A quantitative project, with additional open-ended questions, helped provide HCL with the needed data to highlight how teams should be moving towards a structured operating model focused around one product, rather than one team. The project included involving real case-studies provided by HCL, to act as additional context behind the story.

Outcome

We provided HCL with key findings and an insight-driven discussion call which helped formulate the structure for their thought leadership written report and infographics. We also produced a full whitepaper and helped construct website page copy.

Read the report.

Key findings

60%

of businesses currently have a committed Product-Aligned Operating Model, 28% are trailing the structure, and a further 12% are expected to transform into this operating model within the next 3 years

100%

All (100%) are experiencing, or expect to experience, implementation challenges with their Product-Aligned Operating Model. Primary challenges faced include uncertainty around integrating new tools and systems into legacy infrastructure (31%), lack of knowledge on model implementation (31%) and budget management complexities (30%)

49%

of decision makers feel that successful collaboration means innovation changes can be made at a quicker pace

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Kate Harrison

Research Manager

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