Build a Resilient Aftermarket Service Business
Project Information
Client name:
Syncron
Published:
Apr 2023
Number of interviews:
500
Countries:
United States of America, United Kingdom, Republic of Ireland, Germany, Austria, Switzerland, Sweden, Denmark, Norway, Finland
Topic:
Supply chain
Explore the results based on the views of 500 service and supply chain leaders across Europe and the United States
95%
agree that they are expecting to have to trade-off between the cost of parts and providing a good value to their end customers.
85%
find meeting aftermarket service customer expectations often or always challenging
24%
consider themselves to be using a ‘third generation’ agile SaaS solution built specifically for the supply chain in order to manage their spare parts inventory
Albany Vincent
Research lead
David Kapadia
Account Director
