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Build a Resilient Aftermarket Service Business- Vanson Bourne

Build a Resilient Aftermarket Service Business

Project Information


Client name:
Syncron

Published:
Apr 2023

Number of interviews:
500


Countries:
United States of America, United Kingdom, Republic of Ireland, Germany, Austria, Switzerland, Sweden, Denmark, Norway, Finland

Topic:
Supply chain

Explore the results based on the views of 500 service and supply chain leaders across Europe and the United States

95%

agree that they are expecting to have to trade-off between the cost of parts and providing a good value to their end customers.


85%

find meeting aftermarket service customer expectations often or always challenging


24%

consider themselves to be using a ‘third generation’ agile SaaS solution built specifically for the supply chain in order to manage their spare parts inventory

Albany Vincent

Research lead

David Kapadia

Account Director

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