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Build a Resilient Aftermarket Service Business- Vanson Bourne

Build a Resilient Aftermarket Service Business

Project Information

Client name:

Apr 2023

Number of interviews:

United States of America, United Kingdom, Republic of Ireland, Germany, Austria, Switzerland, Sweden, Denmark, Norway, Finland

Supply chain

Explore the results based on the views of 500 service and supply chain leaders across Europe and the United States


agree that they are expecting to have to trade-off between the cost of parts and providing a good value to their end customers.


find meeting aftermarket service customer expectations often or always challenging


consider themselves to be using a ‘third generation’ agile SaaS solution built specifically for the supply chain in order to manage their spare parts inventory

Albany Vincent

Research lead

David Kapadia

Account Director

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