2021: Assessing IT’s readiness for the year of flexible working
Project Information
Client name:
1E
Published:
Jan 2021
Number of interviews:
300
Countries:
United States of America
Organisation size:
10000+ employees
Topic:
Technology trends
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76%
of IT reported it is easy to diagnose performance issues without disrupting the employee
69%
of employees stated they feel disrupted when IT is resolving their issues
Dexter Churchus
Research lead
Trevor Charles
Account Director
Press attention:
- 100%+of+IT+Managers+Believe+Employees+Are+Satisfied+With+Service+Desk+Experience%2C+but+More+Than+Half+of+Employees+Disagree - Street Insider - 12 Jan 2021
