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Qmatic research report- Vanson Bourne

Challenges in the Retail Industry

Project Information


Client name:
Qmatic

Published:
Jul 2017

Number of interviews:
130


Countries:
United Kingdom

Organisation size:
500+ employees

Topic:
Other

69%

of retailers think their online customer experience is more innovative than that of in-store


78%

of retailers have invested in in-store technology to improve the customer experience

Simon Crawley

Research lead

Ellie Palmer

Account Director

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