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2018 AI Customer Experience Study

Client name: Bold360 by LogMeIn
Publication date: 12/09/18
Number of interviews: 4,500
Countries: Australia, Canada, France, Germany, Hong Kong, India, New Zealand, Singapore, United Kingdom, United States of America
Organisation size: 500+ employees
Topic: Other

Read LogMeIn's blog and full report

32%

of consumers believe they get the best results when interacting with a brand
of organizations reported that if chatbots could reduce inquiries into call centers, they would train agents to handle different or additional tasks

65%

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