Bold360 by LogMeIn research report- Vanson Bourne

2018 AI Customer Experience Study

Project Information


Published:
Sep 2018

Number of interviews:
4500


Countries:
Australia, Canada, France, Germany, Hong Kong, India, New Zealand, Singapore, United Kingdom, United States of America

Organisation size:
500+ employees

Topic:
Other

Read LogMeIn's blog and full report

32%

of consumers believe they get the best results when interacting with a brand


65%

of organizations reported that if chatbots could reduce inquiries into call centers, they would train agents to handle different or additional tasks

Dave Gallichan

Research Manager

Trevor Charles

Account Manager

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